Legals and Compliance
The boring but important stuff
Your rights, our responsibilities, and how we work together—in plain English where possible.
We’re legally required to provide certain information about how we operate, how we use your data, and what your rights are as a client.
Most of these documents are written in formal legal language because that’s what regulators require. We’ve done our best to make them as clear as possible, but if anything’s unclear, just ask the Pocket team—we’re happy to explain in plain English.
Help and Links
Complaints Procedure
Duty of Disclosure
Family and Domestic Violence Policy
Financial Hardship
Financial Services Guide
Insurance Brokers Code of Practice
Privacy Policy – how we manage your data
Refunds Notice – if you need to cancel
Supporting Customers Experiencing Vulnerability
Terms of Use
Translation and Interpreting Services
Ready to stop Googling and start building?
Book a 15-minute call with the Pocket team. We'll have options for you in a few days.