Cover built for software product companies.
If you're building and selling a software product, your risks aren't the same as a consultant's or a contractor's. A bug in your platform can affect every customer at once. You hold user data from day one. And when you raise or sign enterprise clients, cover becomes a condition of the deal. This is insurance built for that.
Why SaaS startups need specific cover
A generic business policy, or even a standard Professional Indemnity policy, often excludes the technology-specific risks a software company faces. As a SaaS business, your exposure is different in three ways:
- Your product is used by many customers at once. A single bug or outage can cause loss across your entire user base, not just one client.
- You hold customer data from the start. Even a free tier with beta users creates privacy exposure the moment you store an email address.
- Insurance gates your growth. Investors and enterprise clients require specific cover before they'll commit, so it's a commercial prerequisite, not just protection.
What SaaS startup insurance covers
At its core, it's IT Liability, Professional Indemnity and Public Liability built for technology work, with cyber cover packaged in or arranged alongside.
Professional Indemnity (for software):
- Software bugs and errors that cause customers financial loss
- Platform downtime and outages affecting customer operations
- Failed integrations or features not performing as promised
- Data loss or corruption in your platform
- IP protections (usually within the PI section), unintentional infringement, copyright disputes
Public Liability — third-party injury or property damage connected to your business.
Cover that grows with you
Your cover isn't static, it should scale as you do.
Pre-revenue / early
Foundational PI + PL, cyber, typically $1–2M PI / $1M cyber. Enough to cover users, beta data, and early contracts.
Growing (>$1M ARR, enterprise clients)
Limits rise, often $5–10M PI, $2–5M cyber, as contracts specify more and your data holdings grow.
Raising / scaling
Investors typically require Directors & Officers (D&O) cover before a round closes (not PI, that's a common misconception). Enterprise clients require the PI and cyber. We help you have the right cover in place before it gates a deal.
The cover itself doesn't broaden as you scale, the limits grow with your PI and cyber limits.
What SaaS founders ask us
Do I need insurance before I have revenue?
Usually yes. The moment you have users (even free), you have data and potential liability. A bug in a free beta that corrupts user data can still generate a claim.
Do investors require insurance?
Typically they require Directors & Officers (D&O) cover before a round closes, often $2–5M by Series A, not PI. Enterprise customers are the ones who require PI and cyber. We can arrange both.
Is cyber included?
Sometimes packaged into the IT Liability policy, often arranged separately. For a SaaS business holding customer data, it's essential either way, and worth checking for a full cyber exclusion.