Estimated reading time: 21minutes

In this guide:

The 20 most searched insurance terms by Australian business owners
Plain English definitions
Real-world examples for each term
Why these terms matter for your business

Quick answers to most asked questions:

1. What is excess in insurance?
The amount you pay out-of-pocket when making a claim, before your insurer covers the rest. For example, if your excess is $500 and you claim $2,500, you pay $500 and the insurer pays $2,000. Excess can be used interchangeably with the word, ‘deductible’.

2. What’s the difference between Public Liability and Professional Indemnity?
Public Liability covers physical injury and property damage. Professional Indemnity covers financial loss caused by your advice or professional services. Depending on your business activities, you may need both.

3. What is a Certificate of Currency?
A document proving your insurance is currently active. Required for signing contracts, securing leases, and working on certain sites. Your broker can issue one within 24 hours.

4. Do I need WorkCover for casual employees?
Yes. WorkCover is mandatory in Australia for ANY employee – full-time, part-time, or casual. You must have it before your first employee starts work.

5. What does material fact mean in insurance?
Any information that could affect your insurer’s decision to cover you. You must disclose previous claims, criminal convictions, hazardous activities, and business changes. Not disclosing can void your policy.

Introduction

Insurance has a language problem.

Brokers throw around terms like “subrogation,” “aggregate limits,” and “material facts” and then wonder why founders glaze over.

Here’s the truth: Insurance isn’t complicated. The jargon is.

We’ve identified the 20 most searched insurance terms by Australian business owners and decoded them into plain English. These are the terms that show up in your policy documents, broker conversations, and contract requirements—the ones you actually need to understand.

This isn’t exhaustive. There are 50+ insurance terms you might encounter (we’re working on creating complete glossary. Email us on hello@withpocket.com.au if you’d like access to it). Having said that, these 20 will get you through 90% of insurance conversations without the confusion.

Who this is for:

Australian small business owners (sole traders to 10+ employees)
Founders navigating insurance for the first time
Anyone who’s ever nodded along in a broker meeting without understanding a word

If you’re just starting out, check our Insurance Checklist to see which of these terms apply to your stage.

Still confused after reading? Book a 15-minute call with Sam (licensed broker, 20+ years of insurance experience). She’ll explain what you need in plain English. Book here.

Here’s some limits you should consider looking at:

Public Liability: $10M minimum ($20M if working on large sites or with enterprise clients)
Professional Indemnity: $1-2M for early stage, $5M+ as you scale
Cyber Protection: $250k-$500k for startups, $1M+ if handling sensitive data
Workers Comp: Unlimited (mandated by law, not optional)

Why these numbers? Industry standards, client contract requirements, and realistic worst-case scenarios.

1. What is Excess in Insurance?

Definition: The amount you pay out-of-pocket when making a claim, before your insurer covers the rest.

When you claim, you pay the excess first. Your insurer pays everything above that (up to your cover limit). Think of it like a doctor’s co-payment—you chip in, insurance covers the rest.

Example: Your laptop is stolen. Replacement cost: $2,500. Your excess: $500.

You pay: $500
Insurer pays: $2,000
Total out-of-pocket: $500

Why it matters: Higher excess = lower premium. Lower excess = higher premium.

Choose based on what you can afford to pay if something goes wrong. If you’re bootstrapping and $1,000 would wipe out your emergency fund, opt for a lower excess even if premiums are higher. If you have cash reserves, a higher excess can save you 20-30% on annual premiums.

2. What is Public Liability Insurance?

Definition: Insurance that covers you if someone is injured or their property is damaged because of your business operations.

If a customer, client, supplier, or member of the public gets hurt or their property is damaged due to something your business did (or didn’t do), Public Liability covers:

Their medical costs
Legal fees if they sue you
Compensation you’re legally required to pay
Your legal defence costs

Example: You run a café. A customer slips on a wet floor you forgot to mark with a warning sign. They break their wrist and sue for $25,000 (medical costs + lost wages).

Public Liability covers:

The $25,000 payout
Legal fees (potentially $30,000+)
Your defence costs
Court costs if it goes to trial

Without PL? You pay out-of-pocket. That $55,000+ could sink your business.

Why it matters: Public Liability is often mandatory for:

Trades working on client sites
Businesses with physical locations (retail, hospitality, gyms)
Service providers visiting client premises
Event organisers
Anyone working in shared commercial spaces

Many commercial leases and contracts require proof of PL (via Certificate of Currency) before you can operate.

Typical cover amounts: $5M, $10M, or $20M (most contracts require minimum $10M)

3. What is Professional Indemnity Insurance?

Definition: Insurance that covers you if your advice or professional service causes a client to lose money.

If you provide advice, design, consulting, or specialised services and a client suffers financial loss due to your mistake, error, omission, or negligence, PI covers:

Legal defence costs
Compensation you’re required to pay
Settlements and court costs

This is different from Public Liability. PL covers physical injury and property damage. PI covers financial loss.

Example: You’re a web developer. You build an e-commerce site for a client. You accidentally leave a security vulnerability. Hackers exploit it and steal customer data.

Your client loses $80,000 in revenue, faces regulatory fines, and sues you for negligence.

PI covers:

Your legal defence ($40,000)
The $80,000 your client lost
Regulatory penalties (if covered in your policy)
Settlement costs

Without PI? You’re personally liable for $120,000+. That could mean bankruptcy.

Why it matters: PI is often mandatory for:

Consultants, advisors, coaches
Designers, architects, engineers
IT professionals, developers
Accountants, bookkeepers, financial advisors
Marketers, PR professionals
Anyone providing “professional services”

Many clients won’t sign contracts without proof of PI. And if you’re part of a professional body (CPA Australia, Engineers Australia, etc.), PI is usually a membership requirement.

Typical cover amounts: $1M, $2M, $5M (depends on contract size and industry risk)

Important: PI is usually Claims-Made, meaning the claim must be made while your policy is active, even if the work was done years ago. Watch your Retroactive Date.

4. What is a Certificate of Currency?

Definition: Document proving your insurance policy is currently active and valid.

A Certificate of Currency (COC) shows:

What cover you have (Public Liability, Professional Indemnity, etc.)
Your cover limits ($5M, $10M, etc.)
Policy dates (start and end)
Your business details
Insurer details

Think of it as proof of insurance—like showing your driver’s licence when asked.

Example: You’re a tradie who wins a contract to renovate a commercial kitchen. Before you can start work, the client asks for your COC showing $10M Public Liability coverage.

You contact your broker (Sam at Pocket). She emails you the COC within 24 hours. You forward it to the client. They see you’re covered. Work begins.

Why it matters: You’ll need a COC to:

Sign commercial contracts (clients want proof you’re insured)
Secure a commercial lease (landlords require it)
Work on certain sites (construction sites, schools, hospitals)
Participate in trade shows, markets, events
Register as a contractor with government agencies

Pro tip: Keep digital and printed copies handy. Clients often ask for COCs with less than 24 hours’ notice, and you don’t want delays holding up contracts.

How to get one: Contact your broker. Most brokers (including Pocket) can issue a COC within a few hours at no extra cost.

5. What is WorkCover (Workers Compensation)?

Definition: Mandatory Australian insurance covering medical costs and lost wages if an employee is injured at work.

If anyone you employ gets hurt or sick because of work, WorkCover pays for:

Medical treatment
Rehabilitation
Lost wages (while they can’t work)
Death benefits (in worst-case scenarios)

This is the law in Australia. If you have even one employee—full-time, part-time, casual, or in some cases contractors—you MUST have WorkCover. No exceptions.

Example: You own a café. A barista burns their hand on the espresso machine. They need treatment and take 2 weeks off work.

WorkCover covers:

Medical bills for burns treatment
Lost wages for those 2 weeks
Rehabilitation if needed

Without WorkCover? You’re breaking the law. Penalties include:

Fines up to $55,000 (varies by state)
Jail time (in serious cases)
Personal liability for ALL costs (medical + wages + legal)

Why it matters: WorkCover is mandatory as soon as you hire your first employee. This includes:

Full-time staff
Part-time staff
Casual workers
Some contractors (depends on state and working arrangement)

State-specific: WorkCover is managed at the state level:

Victoria: WorkSafe Victoria
NSW: icare NSW
Queensland: WorkCover Queensland
SA, WA, TAS, NT, ACT: Each has their own system

Requirements and premiums vary by state.

When to get it: BEFORE your first employee starts. Not “eventually.” Not “next week.” Day 1.

Source:Safe Work Australia

Hiring your first employee? Read our full guide: What changes when you hire your first team member

6. What is a Premium in Insurance?

Definition: The amount you pay (usually annually) for your insurance cover.

Your premium is the cost of your policy. It’s based on:

Your industry
Annual revenue
Cover limits
Claims history
Excess amount
Risk factors (what you do, where you operate, who you employ)

You can pay annually, or monthly (monthly usually costs more due to payment plan fees).

Example: Your Public Liability premium is $1,200 per year.

Option 1: Pay annually upfront = $1,200

Option 2: Pay monthly = $110/month × 12 = $1,320/year

You save $120 by paying upfront.

Why it matters: Your premium isn’t random. You can reduce it by:

Choosing a higher Excess (save 20-30%)
Maintaining a clean claims history (no claims = discounts over time)
Implementing risk management (safety systems, security, training)
Reviewing coverage annually (don’t over-insure or under-insure)

Higher Cover Limits = higher premium. High-risk industries = higher premium. But don’t choose cover based solely on price—the cheapest policy often has the biggest gaps.

7. What is a Claim in Insurance?

Definition: A formal request to your insurer for payment after a covered loss or incident.

When something insured happens (theft, injury, damage, lawsuit), you notify your insurer and provide evidence. They investigate, approve (or deny), and pay out (minus your Excess).

Example: A customer slips at your café, breaks their wrist, and sues for $30,000.

You lodge a Public Liability claim with documentation:

Incident report
Photos of the scene
Medical records
Witness statements

Your insurer investigates, agrees to pay, and settles with the customer for $25,000. You pay your $500 excess.

Why it matters: Not all incidents are covered—check your Exclusions. Notify your insurer ASAP—delays can void claims. Your broker should handle the claim process for you.

Common claim mistakes:

Not reporting incidents immediately (insurers require prompt notification)
Not keeping proper documentation (photos, invoices, contracts)
Admitting liability before talking to your insurer (never say “it’s my fault”)
Not understanding what’s excluded from your policy

8. What are Exclusions in Insurance?

Definition: Specific situations, events, or risks that your insurance policy does NOT cover.

Every policy lists what’s excluded—usually high-risk activities, intentional acts, pre-existing damage, wear and tear, pandemics, war, nuclear events, etc. If something’s excluded, you’re not covered even if you claim.

Example: Your Public Liability policy excludes “professional advice.” A client sues you because your consulting advice cost them $50,000. You claim on PL.

DENIED—advice is excluded. You need Professional Indemnity instead.

Why it matters: Exclusions are where claims get denied. Read the “What’s Not Covered” section of your PDS.

Common exclusions:

Asbestos
Pollution
Cyber risks (unless you have separate Cyber Liability insurance)
Intentional damage or criminal acts
Wear and tear, gradual deterioration
Pre-existing damage
Pandemics (often excluded or limited)
Nuclear events, war, terrorism (sometimes)

9. What is a Policy in Insurance?

Definition: The legal contract between you and your insurer that outlines what’s covered, what’s excluded, and the terms of your insurance.

Your insurance policy is the formal document (often dozens of pages) that specifies:

Cover limits
Exclusions
Excess
Premium
Policy period
Your obligations
Claim procedures

It’s legally binding.

Example: Your Public Liability policy (the contract) states: “$10M limit, $500 excess, covers third-party injury and property damage, excludes professional advice.”

That’s what you’re bound by. If you claim something excluded, your insurer can deny it based on the policy.

Why it matters: “I didn’t read my policy” won’t save you when a claim is denied. Your Product Disclosure Statement summarises the policy. Read it. Ask your broker to explain anything unclear.

Pro tip: Your policy consists of multiple documents:

Policy wording (the main contract)
Policy schedule (your specific details—limits, excess, business info)
Product Disclosure Statement (PDS) (consumer-friendly summary)
Certificate of Currency (proof of cover)

10. What is an Aggregate Limit in Insurance?

Definition: The maximum total amount your insurer will pay for all claims combined during your policy period (usually 12 months).

Think of your aggregate limit as a bucket of money that covers ALL your claims for the year. Once the bucket is empty, you’re on your own—even if your policy is still active.

This is different from “per claim” limits. Some policies have both:

Per claim limit: Max payout for a single claim
Aggregate limit: Max payout for ALL claims combined

Example: You have Public Liability with a $5M aggregate limit. Over 12 months, you have 3 claims:

Claim 1: Customer slips, breaks ankle → $1.2M payout
Claim 2: Product defect damages client property → $1.8M payout
Claim 3: Another slip-and-fall → $1.5M payout

Total claims: $4.5M Aggregate limit: $5M Remaining cover: $500K

If a 4th claim comes in for $1M, your insurer only pays $500K. You cover the remaining $500K out-of-pocket.

Why it matters: If you’re in a high-risk industry (trades, events, hospitality, manufacturing), multiple claims in one year are possible. Make sure your aggregate limit can handle it.

Red flags:

Multiple claims eating into your aggregate limit
High-risk operations (working with the public, hazardous materials, events)
Contracts requiring specific aggregate limits

11. What is a Material Fact in Insurance?

Definition: Any information that could affect your insurer’s decision to cover you or set your premium—which you MUST disclose.

Under Australian law (Insurance Contracts Act 1984), you have a Duty of Disclosure. Material facts include:

Previous insurance claims
Criminal convictions
Hazardous activities
Pre-existing damage
Financial troubles (bankruptcy, insolvency)
Business changes (new services, new locations, more staff)

“I didn’t know I had to tell you” isn’t a defence.

Example: You apply for insurance. The form asks: “Any previous claims in the last 5 years?”

You had a $20,000 claim 3 years ago. You think “that’s old news” and answer “No.”

Six months later, a new claim happens. Your insurer investigates, finds the old claim, and denies your current claim for non-disclosure.

Result: You’re personally liable for the entire claim. Could be $50,000+. Your policy is voided. You were never covered.

Why it matters: Non-disclosure can void your policy retroactively—meaning you were NEVER covered. Even innocent mistakes count. Always disclose. If unsure whether something is material, ask your broker.

When to disclose:

When applying for insurance (obviously)
When renewing (if anything changed)
Mid-term (if your business changes significantly—new location, new services, revenue jumps)

Pro tip: If you’re unsure whether something is a material fact, ask your broker. Sam at Pocket can advise whether you need to disclose it.

12. What is Subrogation in Insurance?

Definition: When your insurer goes after whoever caused the damage to recover the money they paid for your claim.

After your insurer pays your claim, they can sue the person or company who caused the damage to get their money back. You don’t have to lift a finger—the insurer handles it.

Example: A contractor damages your office equipment while doing renovations. The damage costs $15,000 to repair.

You claim on your Business Property insurance
Your insurer pays you $15,000 (minus your excess)
Your insurer then sues the contractor to recover the $15,000
If they win, they get their money back (and you might get your excess refunded)

Why it matters: Be careful with contracts. If you sign a contract that includes a “waiver of subrogation” clause, you’re giving up your insurer’s right to go after the responsible party. This can void your claim.

Example of a problem: You sign a lease with a “waiver of subrogation” clause. The landlord’s plumber floods your office, destroying $50,000 worth of equipment.

You claim on your insurance. Your insurer pays you. But because you waived subrogation rights, they can’t sue the landlord or plumber.

Your insurer might then:

Refuse future cover
Increase your premiums dramatically
Cancel your policy

Pro tip: Before signing ANY contract, have your broker (or lawyer) review “waiver of subrogation” clauses. They can kill your insurance coverage.

13. What is Business Interruption Insurance?

Definition: Insurance that covers lost income and ongoing expenses if your business can’t operate due to an insured event (fire, flood, theft, equipment breakdown, etc.).

If disaster strikes and you can’t trade, Business Interruption insurance covers:

Lost revenue you would have earned
Fixed costs that continue (rent, loan repayments, staff wages)
Temporary relocation costs
Additional expenses to get back up and running

Example: A fire destroys your café. Repairs take 3 months.

During that time:

You lose $150,000 in revenue
But you still owe $8,000/month rent ($24,000 total)
And $15,000/month staff wages ($45,000 total)
Plus $10,000 to set up a temporary location

Business Interruption covers:

The lost $150,000 revenue
The $24,000 rent
The $45,000 wages
The $10,000 temporary setup

Total covered: $229,000

Why it matters: Most small businesses can’t survive 3+ months without revenue. This is the difference between reopening and closing permanently.

Business Interruption is usually bundled with Business Property insurance (you can’t have one without the other—if your property isn’t damaged, you’re not “interrupted”).

Important: There’s usually a waiting period (3-7 days) before cover kicks in. And you need to prove your projected revenue (keep financial records).

14. What is Cover (or Coverage) in Insurance?

Definition: The protection your insurance policy provides—what’s included and what’s not.

“Cover” refers to the risks, events, and situations your policy protects against. Your policy documents (PDS) list what’s covered and what’s excluded.

Example: Your Public Liability policy covers customer injuries at your premises. It does NOT cover:

Professional advice (that’s Professional Indemnity)
Employee injuries (that’s WorkCover)
Cyber attacks (that’s Cyber Liability)
Your own property damage (that’s Business Property)

Each type of cover handles specific risks.

Why it matters: “I thought I was covered” is the most common phrase after a denied claim.

Read your Policy and PDS to know what’s actually covered. Ask your broker to explain gaps.

Common types of cover for small businesses:

Public Liability
Professional Indemnity
WorkCover (Workers Compensation)
Business Property
Business Interruption
Cyber Liability
Product Liability (if you manufacture/sell products)
Management Liability (directors & officers)

15. What is Indemnity in Insurance?

Definition: Restoring you to the financial position you were in before a loss—no better, no worse.

Insurance is a contract of indemnity. If you’re covered for a loss, the insurer compensates you for actual financial damage—repair costs, replacement value, legal fees, etc.

You shouldn’t profit from insurance (that’s fraud). But you shouldn’t be out-of-pocket either (beyond your Excess).

Example: Your $10,000 espresso machine breaks due to a covered event (fire, flood, etc.).

Your insurer pays $10,000 (minus your excess) to replace it. You’re “indemnified”—back to where you were before the loss.

You can’t claim $15,000 for a better machine unless you pay the difference (called “betterment”).

Why it matters: This is why over-insuring doesn’t help—you only get paid actual value, not what you’re insured for.

But under-insuring is risky:

If your $50,000 equipment is only insured for $30,000, you lose $20,000 in a total loss
Some policies have “average clauses”—if you under-insure by let’s say 20%, your claim payout is reduced by 20%

Get your sum insured right. Review annually as assets appreciate/depreciate.

16. What is a Broker in Insurance?

Definition: A licensed professional who represents YOU (the business owner) and negotiates insurance contracts on your behalf.

Brokers work for you, not the insurer. They:

Compare options from multiple insurance companies
Explain what you need in plain English
Handle claims on your behalf
Advocate for you when things go wrong

You pay the premium; the broker gets their cut from the insurer (not from you directly—it’s built into the premium).

Example: You need Public Liability. You contact Sam at Pocket (a broker).

She:

Assesses your business and risks
Gets quotes from multiple insurers (where possible)
Explains the differences (limits, exclusions, excess)
Recommends the best fit for your situation
Handles all the paperwork

When you claim, she manages the process and fights for your payout.

Why it matters:Brokers vs Agents:

Brokers represent YOU and can access multiple insurers
Agents represent ONE insurer (they can only sell that company’s products)

Brokers have more options and advocacy power. If your insurer denies a claim unfairly, your broker can challenge it or help you escalate.

17. What is a Claims-Made Policy?

Definition: Insurance policy that covers claims made DURING the policy period, regardless of when the incident occurred (as long as it’s after the Retroactive Date).

For the claim to be covered, it must be reported while your policy is active—even if the work/incident happened years ago. Common for Professional Indemnity insurance.

Example: You have PI on a claims-made basis from Jan 1, 2024 – Dec 31, 2024 (retroactive date: Jan 1, 2020).

You did consulting work in March 2023
Client discovers your error and sues in November 2024
COVERED (claim made during active policy, work done after retroactive date)

But if:

Client sues in February 2025 (after your policy expired)
NOT COVERED (claim made after policy ended)

Why it matters: If you let a claims-made policy lapse without getting “run-off cover” (also called “tail cover”), any claims made AFTER your policy ends are NOT covered—even for work you did while insured.

Always maintain continuous coverage or buy run-off cover if you:

Stop trading
Retire
Switch to a different insurer (make sure Retroactive Date transfers)

18. What is a Retroactive Date in Insurance?

Definition: The earliest date a claims-made policy will cover you—incidents before this date aren’t covered, even if claimed while your policy is active.

For claims-made policies (common for Professional Indemnity), the incident must occur AFTER your retroactive date. Otherwise, no cover—even if you claim during an active policy.

Example: You buy Professional Indemnity on January 1, 2024 with a retroactive date of January 1, 2024.

A client sues you in June 2024 for work you did in December 2023 (before your policy started).

Result: NOT COVERED. The incident (December 2023) happened before your retroactive date (January 1, 2024).

Why it matters:When switching insurers, your retroactive date MUST match your old policy’s start date. Otherwise, you’ll have gaps in coverage.

Example of a problem:

Old PI policy: Started January 1, 2020
New PI policy: Started January 1, 2024, retroactive date January 1, 2024

Gap: Any claims for work done between 2020-2023 are NOT covered by your new policy (even if the claim is made in 2024).

Solution: When switching insurers, insist on a retroactive date that matches your original policy start date. Your broker should handle this automatically—but always check.

19. What is a Product Disclosure Statement (PDS)?

Definition: The document that explains what your insurance policy covers, what’s excluded, costs, and your obligations.

Read it BEFORE you buy.

Example: You’re comparing Public Liability policies.

Insurer A’s PDS says: “We cover third-party injury and property damage but exclude professional advice.”

Insurer B’s PDS covers professional advice as well.

You give advice to clients, so you choose Insurer B (or add separate Professional Indemnity).

Why it matters: The PDS is your guide to what you’re actually buying. Don’t just trust marketing materials or broker summaries—read the PDS.

It lists:

Exclusions
Cover details
Excess amounts
Cover limits
Claim requirements
Your obligations
Cooling-off period (usually 14-30 days to cancel)

What’s in a typical PDS:

About the cover (what’s included)
Significant features and benefits
Significant exclusions
Costs (premium, excess, fees)
How to make a claim
Your duty of disclosure
Cooling-off period
How to contact the insurer
Complaints process

Pro tip: PDSs can be 40-60 pages. At minimum, read:

The “What’s Covered” section
The “What’s NOT Covered” (exclusions) section
The claims process
Your excess

Source: Learn more about PDSs from ASIC’s MoneySmart

20. What is Duty of Disclosure in Insurance?

Definition: Your legal obligation to tell your insurer everything relevant about your business and risks when applying for or renewing insurance.

In plain English: Under Australian law (Insurance Contracts Act 1984), you must disclose all Material Facts—anything that could affect the insurer’s decision to cover you or set your premium.

This includes:

Previous insurance claims (even from years ago)
Criminal history (fraud, theft, arson, violence)
Hazardous activities (working at heights, with chemicals, explosives)
Financial issues (bankruptcy, insolvency, debt problems)
Pre-existing damage to property
Business changes (new services, new locations, more employees, revenue increases)

Example: Insurance application asks: “Any claims in the last 5 years?”

You had a $20,000 Public Liability claim 3 years ago but think “it’s old news, they won’t care.” You answer “No.”

Six months later, another customer injury occurs. You claim.

The insurer investigates, finds your previous claim in industry databases, and denies your current claim for non-disclosure.

Result:

You’re personally liable for the entire claim (potentially $50,000+)
Your policy is voided retroactively (you were never covered)
You may struggle to get insurance in the future
You’ve paid premiums for worthless cover

Why it matters: Non-disclosure can void your policy retroactively—meaning you were NEVER covered. Even innocent mistakes count. “I didn’t know I had to tell you” is NOT a defence.

Your duty applies:

When applying for new insurance
When renewing (if anything has changed)
Mid-term (if significant changes occur—new location, new services, staff increases, contract size jumps)

What happens if you disclose everything: Your premium might be higher. But you’ll actually be covered. That’s the trade-off.

Pro tip: If you’re unsure whether something is a material fact, ask your broker. It’s better to disclose and have the insurer say “we don’t need that” than to not disclose and have your claim denied.

Source:Insurance Contracts Act 1984

Still confused? We can help.

Insurance doesn’t have to be this complicated. If you’ve read this blog and still have questions (totally normal-insurance is dense), book a 15-minute call with Sam.

Sam is a licensed insurance broker with 20+ years of experience helping Australian business owners get the right cover. She’ll walk you through what you need in plain English.

What you’ll get:

Review of what insurance you actually need for your business stage
Explanation of gaps in your current cover (if you have any)
Clear next steps – what to fix now vs what can wait
No jargon. No pressure. Just clarity.

Related Resources

Stage-based guides:

About Pocket

Pocket is an Australian insurance brokerage built for small business owners and founders. We provide plain English advice, adaptable cover, and proactive support as your business grows.

From pre-launch to scale-up, we’ll be in your pocket.

What makes us different:

We speak business owner-to-business owner (no jargon)
We adapt your cover as you grow (not set-and-forget)
We handle claims for you (advocacy when you need it most)
We work with multiple insurers (not locked to one product)

Pocket

Insurance terms explained: 20 Definitions for Australian business owners